Every order is custom-made, requiring significant preparation, planning, and ingredient sourcing. For this reason, all custom orders require a 50% non-refundable deposit upon booking. The remaining balance is due 3–5 days before pickup or delivery.Allergen Notice: Our facility handles common allergens including nuts, wheat, dairy, soy, and eggs. While we offer allergy-conscious options, cross-contamination is possible. Customers with severe allergies must disclose this before ordering.Design Accuracy: While we do our best to match inspiration photos, we do not replicate copyrighted or trademarked characters without permission. Wedding and large-event cakes require both delivery and on-site setup to ensure structural safety.If you have any concerns with your order, please notify us within 12 hours of pickup/delivery. Once items have been handed over, storage, transportation after pickup, and handling are the customer's responsibility.